Returns & Exchanges
At Cymatics.fm, we strive to ensure our hardware and studio equipment meet your production needs. If you are not completely satisfied with your physical purchase, you may return it within 30 days for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronics in their original factory packaging, including all cables, manuals, and accessories to ensure full credit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location for tracked transit back to our warehouse.
Inspection and Refund
Once our technicians verify the unit's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing