Frequently Asked Questions
Everything you need to know about our audio gear and digital tools.
How do I access my digital downloads after purchase?
Once your payment is confirmed, you will receive an email with a secure download link. You can also access all your purchased sample packs and plugins directly from your Cymatics account dashboard.
What is your return policy on digital products?
Due to the nature of digital goods, we generally do not offer refunds once a file has been downloaded. However, if you experience technical issues or are unsatisfied, please contact our support team within 14 days.
Are the samples and loops 100% royalty-free?
Yes, all samples and loops purchased from Cymatics.fm are 100% royalty-free. This means you can use them in your commercial music productions without paying any additional fees or royalties.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'buy now, pay later' options like Klarna and Afterpay for our premium hardware and bundles.
Do your plugins work with all DAWs?
Our plugins are compatible with most major Digital Audio Workstations, including Ableton Live, FL Studio, Logic Pro, Cubase, and Pro Tools, and are available in VST, AU, and AAX formats.
What should I do if I haven't received my order confirmation email?
Please check your spam or junk folder first. If it is not there, ensure your payment was processed and contact our support team with your email address so we can resend your credentials.